Superior Customer Service and Communications

Emergencies don’t happen on a schedule. They can disrupt your business, damage your brand, and impact your bottom line. They are unpredictable, hitting when you least expect them—but you can plan for them. By combining a comprehensive emergency communications solution with dedicated customer support, you can be prepared for anything.

Emergency Communications Success

During a crisis, it’s not enough to have the fastest, most reliable technology. To ensure success, you need a trustworthy emergency communications partner that provides training on how to effectively implement the technology, as well as ongoing consultation and product optimization.

Customer Experience

Omnilert is a pioneer in the emergency mass notification systems market with over 2,500 customers in a diverse range of industries, including higher education, manufacturing, healthcare, state and local government, and small to medium sized enterprises. 

Emergency Mass Notifications
Most Trusted Emergency Communications Partner

We are highly regarded by our customers, consistently achieving a superior Net Promotor Score (NPS) and admirably low rates of churn. In our most recent survey, 92% of our customers agreed that, “Omnilert is an innovation leader and the most trusted partner in the emergency mass notification market.”

Software Reviews

Additionally, Omnilert was recognized as the gold medalist in the 2021 Emergency Mass Notification SoftwareReviews and secured first place in a variety of areas representing vendor capabilities, including customer support.

Onboarding and Training

Getting started with Omnilert is easy. Our support team is here to assist with your implementation from start to finish.

Emergency Communications Program
Program Kickoff

It starts with a collaborative set of sessions designed to outline objectives for your team and ours. Work one-on-one with an Omnilert expert who will assist with implementation and help you build a launch plan.

Emergency Response Plan

During the planning phase, you will be assigned a dedicated Account Manager who will serve as a single point of contact to address your needs. Together, you will craft a comprehensive “blueprint” of your specific program needs, from technology considerations to training to implementation.

Emergency Communications Integration
Setup and Launch

Dedicated Account Managers in tandem with Omnilert Technical Support will act as your Integration Team and work closely with you to setup, customize, and deploy your solution. The Technical Support team is accessible to you 24x7x365.

Consultation and Optimization

Omnilert is committed to continually improving and optimizing performance. Ongoing consultation is designed to support your success with actionable insight from our growing knowledge base. For those looking to improve upon their current success, we employ these ongoing best practices:

Review use cases to enhance knowledge base, extend usage, and improve future performance for all customers.
Identify policy changes to improve actions or accelerate response times across various scenarios.
Align corporate objectives to ensure your progress corresponds with your primary goals.
Implement adjustments to reflect proven results and knowledge.
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Quarterly Connection

Included in this issue:

  • AI and Video Surveillance Awards
  • Integrated Weather Alerting

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White Paper
Opt-In vs. Opt-Out

When you implement a new emergency communications system, one of the early decisions you will have to make is a policy for adding notification recipients to your database.

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White Paper
Multi-Channel Implementation

When developing an emergency notification plan, it’s important to evaluate and determine which emergency communications modes you should be leveraging.

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