Emergencies don’t happen on a schedule. They can disrupt your business, damage your brand, and impact your bottom line. They are unpredictable, hitting when you least expect them—but you can plan for them. By combining a comprehensive emergency communications solution with dedicated customer support, you can be prepared for anything.
During a crisis, it’s not enough to have the fastest, most reliable technology. To ensure success, you need a trustworthy emergency communications partner that provides training on how to effectively implement the technology, as well as ongoing consultation and product optimization.
"The customer service and individual assistance has been key to the successful implementation of this tool."
"Omnilert is an essential part of our crisis planning and communication process. The account managers are exceptional partners and always available for answers, advice, and instruction."
"Functionality and service are what set Omnilert apart from any of our other third party vendors. It works every time and whenever we need it."
Omnilert is a pioneer in the emergency mass notification systems market with over 2,500 customers in a diverse range of industries, including higher education, manufacturing, healthcare, state and local government, and small to medium sized enterprises.
We are highly regarded by our customers, consistently achieving a superior Net Promotor Score (NPS) and admirably low rates of churn. In our most recent survey, 92% of our customers agreed that, “Omnilert is an innovation leader and the most trusted partner in the emergency mass notification market.”
Additionally, Omnilert was recognized as the gold medalist in the 2021 Emergency Mass Notification SoftwareReviews and secured first place in a variety of areas representing vendor capabilities, including customer support.
Getting started with Omnilert is easy. Our support team is here to assist with your implementation from start to finish.
It starts with a collaborative set of sessions designed to outline objectives for your team and ours. Work one-on-one with an Omnilert expert who will assist with implementation and help you build a launch plan.
During the planning phase, you will be assigned a dedicated Account Manager who will serve as a single point of contact to address your needs. Together, you will craft a comprehensive “blueprint” of your specific program needs, from technology considerations to training to implementation.
Dedicated Account Managers in tandem with Omnilert Technical Support will act as your Integration Team and work closely with you to setup, customize, and deploy your solution. The Technical Support team is accessible to you 24x7x365.
Omnilert is committed to continually improving and optimizing performance. Ongoing consultation is designed to support your success with actionable insight from our growing knowledge base. For those looking to improve upon their current success, we employ these ongoing best practices: