It’s nothing new to hear that preparation is critical to any emergency response. Like any organization, I’m sure hours, even days, have been spent crafting a plan for just about any occurrence, from a minor utility outage to a major storm or worse, an armed assailant on your grounds.
When it comes to critical communications, just as flying an aircraft filled with hundreds of passengers, failure is not an option. There is no second chance to get it right. So, when it’s crucial that your communications are received, can you be certain your organization will succeed? Ongoing performance testing and measuring all of the ‘moving parts’ of a system goes a long way toward reducing this risk. This is where Proven Success Indicators come in.
For emergency managers, testing is a rehearsal for the unforeseen or even the unthinkable. This especially applies to critical communications that, if conducted properly, could save lives.
The ‘Expert Q&A’ series highlights the experiences of practitioners and thought-leaders in the field of Emergency Management & Response.
Christian Lanphere is the Director of Emergency Management & CHA Safety Officer for the Cambridge Health Alliance in Massachusetts.
The ‘Expert Q&A’ series highlights the experiences of practitioners and thought-leaders in the field of Emergency Management, Communications, & Response.
Jerry Haynes is a Senior Operations Specialist at EOG Resources (Enron Oil & Gas Company) located in San Antonio, Texas.