Automating emergency notification has been a big topic of conversation in the life safety industry for a while now. A few years ago, Omnilert launched Scenarios®. Scenarios affords organizations the opportunity to align, capture, and immediately initiate their emergency response plan’s predefined series of unique actions. Thus simplifying the response process, reducing the human input to only a few clicks. Our newest innovation, Scenarios Triggers™, takes that idea one step further by allowing you to initiate response actions automatically.
It’s been just a few short months since customers began using Omnilert 6 for their critical communications, and in the last few weeks hundreds of organizations have been moved to the new platform. Omnilert’s Customer Success team have been working daily to share our experiences with the improved suite of tools. It’s exciting seeing organizations embrace the new capabilities that come with the new platform release.
When it comes to critical communications, just like flying an aircraft filled with hundreds of passengers, failure is not an option. There is not a second chance to get it right. Therefore, when it's imperative that your communications are received, can you be certain your organization will succeed? Exercising and measuring all of the 'moving parts' of a system goes a long way toward reducing this risk. This is where Proven Success Indicators (PSIs) come in.
When an emergency strikes, response times are extremely important -- which is why you need to make sure you have the right people involved from the start. Once you have notified your population and mobilized your resources -- it’s just as important to collaborate to discuss the next steps of the incident response with your team during the first moments of an emergency.
The first minute of an emergency is an adrenaline-fueled race against the clock. There’s an emotional rush of panic and anxiety... and now, with that additional pressure, you must execute your crisis communications plan. Imagine the potential difference it can make if your emergency response team and resources (like first responders) are engaged just seconds after an incident is confirmed.
Recently, there has been an emergence of questions on Listservs and discussion groups about the Telephone Consumer Protection Act (TCPA). Rumors are circulating that the industry is changing, that text messages are getting shorter, and ‘unsubscribe’ messages are going to be included on every outgoing message from now on. It’s not quite a panic, but I’ve seen several questions come across my desk in the past few days seeking clarity on exactly what’s going on.