When implementing your critical communication platform, the importance of carefully considering your use cases cannot be understated. Not all alerts are of equal value to all people. Consult stakeholders, existing response plans, and other areas of the organization. Document the critical event and what the response should be.
Communication and information are essential tools in getting people to safety and minimizing the impacts of emergency situations. The reliability, speed, and accuracy of information are vital components in determining the effectiveness of communications. Crises like an unplanned outage, active shooter, or inclement weather all require the dissemination of accurate information at a moment’s notice. The success of your emergency response depends heavily on your preparation. If you have planned correctly, the execution of your response will be quick with minimal chance for error.