Emergency Notification Systems and Crisis Communication – Blog

Multi-Site Organization Emergency Alerts

Andy Hausman By Andy Hausman

It’s not just universities that have multiple campuses or facilities. Organizations with multiple facilities face many challenges when it comes to safety and security. It can be a challenge to ensure emergency communications at one facility, but it’s an even bigger challenge when it pertains to multiple locations, multiple personnel groups, multiple endpoints, and multiple integrations. Additionally, keeping your colleagues safe from harm can be difficult to manage due to overlapping responsibilities or poor communication. Every facility has different safety needs and it is often up to the operations and safety manager to make the call on what to do when things start to go sideways.


Let’s take the example of severe weather. A facility might have offices in the North, South, East, and West - each of those suffer from polar opposite types of severe weather. Not all of the employees at the North office need to receive the alerts for the South office; however, there are specific Groups of safety and security personnel at each facility who need to be aware of events at each facility. While each site has its own local emergencies, some communications must be disseminated to other sites.


What is necessary is to have an integrated safety platform which is general enough to handle the varying needs of each site, while at the same time, allows for organizational-wide messaging to be sent. Ideally, the platform will allow access to many administrators while still enabling a degree of control which will prevent messages being sent to the wrong facility.


Organizations should connect its many facilities through their emergency notification solution to handle the sharing of important information or emergency messages. Administrators; however, can be given global or local access depending upon the needs of the organization. This type of solution enables an organization to effectively manage their emergency communications and provide an additional layer of protection for their employees - no matter which facility they’re located. A system should also allow an organization to customize their alerts and messages to meet the requirements of each facility on-site personnel. 


Typically, in multi-site organizations Headquarters is responsible for each subsidiary location which comes with many unique challenges in regards to the specific wording of emergency communications. Not only are they responsible for company-wide edicts, they also need to differentiate those emergency messages from site-specific information on everything from severe weather events to a utility outage at the facility. Communications and safety personnel can set permissions so the appropriate person initiates the appropriate emergency notification or internal communications. 


Satellite facilities can be tricky for Headquarters administrators. The appropriate local person needs to have the proper access to the location’s pre-scripted templates while at the same time not be put in the position to erroneously send to the wrong facility. Since weather conditions vary from location to location, the last thing an administrator wants to do is panic his colleagues at another facility with weather warnings that do not apply to them.


Using permissions within your emergency notification system will allow for overall control by headquarters while at the same time permitting the type of granular control for messaging that is needed to keep employees safe and informed - no matter the emergency and what specific site or location is involved.


The Mosaic Company, with different work sites located throughout the U.S. understands the importance of implementing an effective critical communication service. The goal of protecting laborers from injuries is of dire importance to Mosaic. Read how they continue to keep their people safe and informed throughout the country. 


Download the Mosaic Case Study

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