When it comes to critical communications, just like flying an aircraft filled with hundreds of passengers, failure is not an option. There is not a second chance to get it right. Therefore, when it's imperative that your communications are received, can you be certain your organization will succeed? Exercising and measuring all of the 'moving parts' of a system goes a long way toward reducing this risk. This is where Proven Success Indicators (PSIs) come in.
In this Q&A, originally published in the 2018 Critical Mass Magazine, Chief Peter Carey discusses how Buffalo State College coordinates emergency preparedness, notification, and response throughout the entire campus community. Carey is Campus Safety Magazine’s 2017 Campus Safety Director of the Year for Higher Education.
We are very excited to share the 2018 volume of Critical Mass Magazine: Automating Emergency Notifications.
We hope emergencies never happen. With the increasing instances of violence in the workplace, environmental disasters, and terrorism, corporations are being challenged to minimize the associated impacts to operations and lives. Unfortunately, the reality is they will arise at any time. Preparing for potentially disastrous events cannot be left to an ad hoc management approach to risk. The question is how can organizations mitigate risk when they do arise?
No business is immune to disaster. Weather events, workplace violence, fires - these types of emergencies can affect any type of business at any time, without warning. It is enough to keep an operations manager or an executive up at night, worrying about what could go wrong.
Many organizations have implemented an emergency notification system to notify their people and most have an emergency action plan. Although this plan is helpful to an organization’s internal team, what about direction for those receiving the alert? Just sending an alert via text message or email to your people is not enough.